All Systems Operational
Online Components Operational
Document Preview / Search ? Operational
SmartVault Portal ? Operational
Email Notifications ? Operational
SmartVault Dashboard ? Operational
Desktop Client Components Operational
File Upload or Download ? Operational
SmartVault Inbox ? Operational
SmartVault Connected Desktop ? Operational
Auto-Refresh ? Operational
SmartVault Drive ? Operational
Third Party Service Operational
Bill.com ? Operational
Lacerte/ProSeries Integration ? Operational
QuickBooks Toolbar ? Operational
Third Party Toolbars ? Operational
RightSignature ? Operational
DocuSign ? Operational
2 Factor Authentication Operational
Support Operational
LiveChat Support ? Operational
Phone Support ? Operational
Support Portal ? Operational
SmartVault Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Resolved - The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please contact our Support Team at https://support.smartvault.com.
Apr 3, 17:57 CDT
Monitoring - Our engineering team has been able to diagnose the issue that caused the intermittent disruption. The service is back up and running, and we are currently monitoring the situation. We are sorry about the impact this Service Disruption had on our customers.
Apr 3, 16:51 CDT
Investigating - The SmartVault service is experiencing intermittent service interruptions and some of our customers may not be able to access SmartVault at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.
Apr 3, 16:15 CDT
Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.