Identified - Our engineering team has been able to diagnose the issue that caused the intermittent disruption. Dev Ops is working to restore functionality to those customers affected.
Oct 17, 16:00 CST
Investigating - The SmartVault Search service is experiencing intermittent service interruptions for some user accounts. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update within the next 24 hours.
Aug 16, 21:39 CST
Corporate Website Operational
Phone Support Operational
SmartVault Services Operational
Applying Templates Operational
Content Preview Operational
DMS Migration Operational
File Upload or Download Operational
iOS Application Operational
Product Email Operational
REST API Operational
Search Operational
Sharing Operational
SmartVault Dashboard Operational
SmartVault Portal Operational
Upload/Download Notifications Operational
WebDAV Operational
Windows Desktop Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2016

No incidents reported today.

Dec 7, 2016
Resolved - The SmartVault service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.
Dec 7, 12:34 CST
Update - The SmartVault service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
Dec 7, 11:50 CST
Investigating - A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.
Dec 7, 11:38 CST
Dec 6, 2016

No incidents reported.

Dec 5, 2016
Resolved - The SmartVault web server monitoring is complete and the service fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.
Dec 5, 12:08 CST
Monitoring - Our engineering team has isolated and diagnosed the root cause of the connection problems between our web servers and the Internet, which have been causing performance issues for some of our customers, during times of the day when the load is the heaviest. A fix was implemented on the evening of November 10th, and has held up very well today under heavy load. Our engineering team will continue to monitor the situation over the coming days and weeks, and will make further performance improvements as needed, to ensure the system is operating at peak efficiency.

We know that you depend on SmartVault to run your business, and any disruption in service has a major impact on your daily workflow. On behalf of our entire team, we apologize for the inconvenience this incident has caused, and want to sincerely thank you for your patience as our engineering and IT teams have worked around the clock to diagnose and implement a fix for this issue.
Nov 11, 15:28 CST
Update - For the latest update on this issue, please click here.
Nov 10, 16:46 CST
Update - The SmartVault Dashboard service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update within 24 hours.
Nov 7, 08:30 CST
Update - The Window Desktop and Dashboard services are experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
Nov 2, 10:48 CST
Investigating - A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.
Nov 2, 10:37 CST
Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.