Identified - Our engineering team has been able to diagnose the issue that caused the intermittent disruption. Dev Ops is working to restore functionality to those customers affected.
Sep 26, 16:00 CDT
Investigating - The SmartVault Search service is experiencing intermittent service interruptions for some user accounts. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update within the next 24 hours.
Aug 16, 21:39 CDT
Corporate Website Operational
Phone Support Operational
SmartVault Services Operational
Applying Templates Operational
Content Preview Operational
DMS Migration Operational
File Upload or Download Operational
iOS Application Operational
Product Email Operational
REST API Operational
Search Degraded Performance
Sharing Operational
SmartVault Dashboard Operational
SmartVault Portal Operational
Upload/Download Notifications Operational
WebDAV Operational
Windows Desktop Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2016
Resolved - The SmartVault service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. (https://support.smartvault.com/06SmartVault_Connected_Desktop/Connected_Desktop_How-To_Guides/Clear_the_Connected_Desktop_Cache)
Sep 26, 16:30 CDT
Identified - The SmartVault service continues to experience intermittent service disruption for some customers. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
Sep 26, 15:52 CDT
Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016
Resolved - The SmartVault Portal service is back online and fully operational. We sincerely apologize to all of our customers impacted by this service disruption.
Sep 22, 09:20 CDT
Identified - Our engineering team has been able to diagnose the issue that has caused the system outage, and is working now to restore the SmartVault Portal service.
Sep 22, 09:10 CDT
Investigating - The SmartVault Portal service is offline. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.”
Sep 22, 08:56 CDT
Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.

Sep 14, 2016

No incidents reported.

Sep 13, 2016

No incidents reported.

Sep 12, 2016

No incidents reported.