All Systems Operational
Corporate Website Operational
Phone Support Operational
SmartVault Services Operational
Applying Templates Operational
Content Preview Operational
DMS Migration Operational
File Upload or Download Operational
iOS Application Operational
Product Email Operational
REST API Operational
RightSignature Operational
Search Operational
Sharing Operational
SmartVault Dashboard Operational
SmartVault Portal Operational
Upload/Download Notifications Operational
WebDAV Operational
Windows Desktop Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2017

No incidents reported today.

Apr 24, 2017
Resolved - The SmartVault Email service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.
Apr 24, 11:13 CDT
Monitoring - Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the backlog of emails are now being processed. We will continue to monitor the Email service.
Apr 24, 09:52 CDT
Investigating - The SmartVault Email service is experiencing intermittent service interruptions. This may cause product emails and Upload/Download notifications to be delayed. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour
Apr 24, 08:44 CDT
Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017
Resolved - The SmartVault Portal and Dashboard services are back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.
Apr 17, 13:52 CDT
Update - The SmartVault Portal and Dashboard services continue to experience intermittent service disruptions. We are working diligently to resolve these disruptions in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
Apr 17, 13:00 CDT
Update - The SmartVault Portal and Dashboard services are experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour
Apr 17, 11:52 CDT
Investigating - A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.
Apr 17, 11:47 CDT
Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017
Resolved - The new SmartVault Search service was deployed in January of 2017, and all customers are in the process of being migrated to the new search service. If you were a SmartVault customer prior to October 17, 2016 and believe you still may be having any issues with search, please contact support@smartvault.com.
Apr 12, 19:52 CDT
Identified - Our engineering team has been able to diagnose the issue that caused the intermittent disruption. Dev Ops is working to restore functionality to those customers affected.
Oct 17, 16:00 CDT
Investigating - The SmartVault Search service is experiencing intermittent service interruptions for some user accounts. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update within the next 24 hours.
Aug 16, 21:39 CDT
Apr 11, 2017

No incidents reported.