Partially Degraded Service
Corporate Website Operational
Phone Support Operational
SmartVault Services Operational
Applying Templates Operational
Content Preview Operational
DMS Migration Operational
File Upload or Download Operational
iOS Application Operational
Product Email Operational
REST API Operational
RightSignature Operational
Search Degraded Performance
Sharing Operational
SmartVault Dashboard Operational
SmartVault Portal Operational
Upload/Download Notifications Operational
WebDAV Operational
Windows Desktop Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2017

No incidents reported today.

May 25, 2017

No incidents reported.

May 24, 2017

No incidents reported.

May 23, 2017

No incidents reported.

May 22, 2017
Resolved - The SmartVault Search service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption. If you are still having search issues, please contact customer support.
May 22, 11:16 CDT
Update - The SmartVault Search service is experiencing intermittent service interruptions. Customers may experience search failure during the next 24 hours as engineering works to resolve the issue this weekend. We anticipate the service to be fully restored by Monday, May 22nd. We apologize to those customers that are currently impacted.
May 19, 11:27 CDT
Identified - The SmartVault Search service is experiencing intermittent service interruptions for some customers. Our engineers have identified the root cause of this issue. Some customers may experience search failure during the next 24 hours as engineering works to resolve the issue. We apologize to those customers that are currently impacted. We will provide an update in 24 hours.
May 18, 10:17 CDT
May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 18, 2017
Resolved - The SmartVault Phone Support service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.
May 18, 10:59 CDT
Update - Removed non-related update.
May 18, 10:11 CDT
Identified - Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service should be fully restored within the next 2 hours.
May 18, 09:35 CDT
Update - The SmartVault Phone Support service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
May 18, 08:31 CDT
Investigating - The SmartVault Phone Support service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
May 18, 07:29 CDT
May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.