The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please contact our Support Team at https://support.smartvault.com.
Posted Apr 03, 2020 - 17:57 CDT
Monitoring
Our engineering team has been able to diagnose the issue that caused the intermittent disruption. The service is back up and running, and we are currently monitoring the situation. We are sorry about the impact this Service Disruption had on our customers.
Posted Apr 03, 2020 - 16:51 CDT
Investigating
The SmartVault service is experiencing intermittent service interruptions and some of our customers may not be able to access SmartVault at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.
Posted Apr 03, 2020 - 16:15 CDT
This incident affected: Desktop Client Components (File Upload or Download, SmartVault Inbox, SmartVault Connected Desktop, Auto-Refresh, SmartVault Drive), Support (Chat Support, Phone Support, Support Website, SmartVault Website), Third Party Service (Bill.com, Lacerte/ProSeries Integration, QuickBooks Toolbar, Third Party Toolbars, RightSignature, DocuSign, 2 Factor Authentication), and Online Components (Document Preview / Search, SmartVault Portal, Email Notifications, SmartVault Dashboard).