Connectivity Issues with SmartVault

Incident Report for SmartVault

Resolved

Customers are no longer having SmartVault connectivity issues. Internet Service Provider issues are now resolved.
Posted Aug 28, 2018 - 17:23 CDT

Monitoring

We are receiving reports that customers are no longer having SmartVault connectivity issues. We will continue to monitor for the next two hours.
Posted Aug 28, 2018 - 14:53 CDT

Investigating

We are receiving reports of connectivity issues with SmartVault from several customers. The SmartVault service is up and running and we believe that there may be an issue with an Internet Service Provider. We are currently investigating this issue and will provide an update shortly.
Posted Aug 28, 2018 - 14:07 CDT
This incident affected: Desktop Client Components (File Upload or Download, SmartVault Inbox, SmartVault Connected Desktop, Auto-Refresh, SmartVault Drive), Support (Chat Support, Phone Support, Support Website, SmartVault Website), Online Components (Document Preview / Search, SmartVault Portal, Email Notifications, SmartVault Dashboard), and Third Party Services (Lacerte/ProSeries Integration, QuickBooks Toolbar, Third Party Toolbars, DocuSign, 2 Factor Authentication).