Intermittent Disruption - ISP Outage

Incident Report for SmartVault

Resolved

This incident has been resolved.

Posted Dec 05, 2022 - 15:16 CST

Investigating

Due to Internet Service Provider (ISP) outages, the SmartVault Service is experiencing intermittent service interruptions and some of our customers may not be able to access the application at this time. We are working diligently to investigate this disruption in service, and we apologize to those customers that are currently impacted.

Posted Dec 05, 2022 - 14:47 CST

This incident affected: Desktop Client Components (File Upload or Download, SmartVault Inbox, SmartVault Connected Desktop, Auto-Refresh, SmartVault Drive) and Online Components (Document Preview / Search, SmartVault Portal, Email Notifications, SmartVault Dashboard).