Customers not getting their signed documents back from RightSignature

Incident Report for SmartVault

Resolved

The RightSignature] service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.
Posted Oct 03, 2017 - 11:35 CDT

Identified

Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service should be confirmed as restored by Tuesday, 1 pm.
Posted Oct 02, 2017 - 16:15 CDT

Investigating

The RightSignature service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update by 3 pm.
Posted Sep 29, 2017 - 12:20 CDT
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To report any ongoing issues with the SmartVault service that are not currently listed, please create a ticket.